SHIPPING POLICY

You are shopping on our Australian & New Zealand site; all prices are stated in Australian Dollars (AUD$). All orders are dispatched from Brisbane, QLD Australia.


ORDER PROCESSING

Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. 

All orders placed Monday - Friday before 1 pm AEST will be processed and shipped the same day. Any orders placed after 1 pm AEST Monday - Friday, as well as weekend or holiday orders, will ship within 24 hours of the following business day.

All orders are processed within 72 hours.

You will receive a shipment notification email with a tracking number as soon as your package ships.

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!


DELIVERY 

Delivery times do not include order processing times.

 

AUSTRALIA  

Shipping time: 1 - 3 business days

All orders are sent express via Australia Post at a flat rate of $14.50, and include tracking & signature on delivery.

We offer free shipping on orders over $200, which is automatically applied at checkout (excludes New Zealand).

Please Note: The time frames are estimates only. Sometimes, there can be unexpected delays. 

 

NEW ZEALAND

We now ship to New Zealand

Shipping time: 6 - 11 business days

Packages to New Zealand are shipped via Australia Post Express Shipping. Shipping price starts at $30AUD.

Please note: The time frames above are estimates only. Sometimes, there can be unexpected delays.


CUSTOMS, DUTIES TAXES, AND OTHER FEES

Luxlash Society is not responsible for any Duties and Taxes that may be incurred by the customs of your country and any additional charges rest with the customer. Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Luxlash Society, the customer forfeits the original shipping cost.

    IN-STORE PICKUP

    Unfortunately, we do not offer pickups at this time.

    TRACKING

    You can track your order with the tracking information provided in your shipment notification e-mail.

    Delivery times may vary depending on the location of your shipping address. Please note that rural areas may take longer than the estimated times.

    To check shipping times from Brisbane to your location, click here

    MISSING PACKAGES

    Once your purchase has been lodged with Australia Post, Luxlash Society is not liable for lost, misplaced, or stolen parcels.

    In the unlikely event that your parcel goes missing, you will need to lodge an inquiry with Australia Post. 

    You can lodge an inquiry into missing parcels with Australia Post here. 

    CANCEL ORDER

    You may cancel an order prior to it being packed or fulfilled. However, there is a limited window between ordering and fulfillment, we will try our best to catch any cancellation requests before they are shipped out.

    If your order has already been shipped out, unfortunately, it cannot be canceled. But if you still wish to return the package after receiving the order, please follow the steps below. 

     

    1. Read our Returns Policy to ensure that your items/order qualifies for a return. 

    2. Complete Return Form 

    CHANGE SHIPPING ADDRESS

    Order Not Shipped:

    If your order hasn't shipped yet, we may be able to change the shipping address for you. However, this is time-sensitive, so please reach out to us as soon as possible at hello@luxlashsociety.com.au and we’ll see if we can update it before it's shipped out.

    Order Shipped:

    If your order has already been shipped, we cannot make any changes as it’s now in the hands of the courier. You will need to contact the courier (found on your tracking) and update your address with them.

    We will make every effort to ensure the correct delivery of your order.